Returns & Refund Policy

Return Policy: Non-Returnable Products

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1. Defective or Damaged Items:

In the rare event that you receive a defective or damaged item or wrong item, please contact our customer service team within 5 days of receiving your order. We will require photo evidence of the defect or damage to initiate the resolution process. Once verified, we will provide instructions on how to return the item for a replacement or refund.

2. Non-Returnable Items:

Please note that the all items are non-returnable

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CANCELLATION POLICY

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us atย customercare@dr.rashel.in

Whatsapp :-ย https://wa.me/919324996122

or call us at +91 9324996122ย (10am-6pm, Mon-Fri).

  1. In case you have cancelled an order, which has already been handed over to our logistic partner from our end, they still may attempt delivery. In that case, kindly do not accept the delivery of the order.
  2. Once we receive the product(s) back and verify its packaging conditions, we will refund your money within 24-48 business hours.

REFUND POLICY:

In case of cancellations/ returns and replacements, we will initiate the refund only after the product(s) from the order have been received and verified at our warehouse.

  • For payment done through Credit/Debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the product(s) back. It may take an additional 2-3 business days for the amount to reflect on your account.
  • For cash on delivery payments, the refund will be issued within 48 business hours of us receiving the products and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  • Incase of payment error or payment not reflecting on our website but has been debited from your end, we request you to wait for at least 10 days for the payment to reflect back to your account from bank.ย